SCOPE OF APPLICATION
Sales contracts concluded via e-commerce between the shop and the consumer shall be governed by the following General Terms and Conditions.
Please read these Terms and Conditions, our Cookie Policy and our Privacy Policy carefully before using this website. By using this website or placing an order through this website you agree to be bound by these Terms and Conditions and our Privacy Policy, so if you do not agree with all the provisions of the Terms and Conditions and the Privacy Policy, you should not use this website.
If you have any questions regarding the General Terms and Conditions or the Privacy Policy, you can contact us at the contact details indicated in the following section.
OUR DATA
The purchase contract is concluded with CLUB DEPORTIVO AITANA TOUR (hereinafter, the Club), a Valencian association with registered office at Plaza de España, 11, 03510, Callosa d’en Sarrià, ALICANTE, and CIF G16731267. You can contact us by phone at +34 681 977 613 or by e-mail at info@aitanatour.com.
LANGUAGE
The contract is formalized in Spanish.
CONTRACT FILE
Contracts concluded in the online store are archived. You can access the orders placed in your customer account or by sending an e-mail to info@aitanatour.com.
HOW TO REGISTER FOR THE MARCH
Registrations for the bike ride will be made through this website, as long as there are still bibs available. You must access the registration area for the Aitana Tour. Select “buy” or “add to cart”.
This website is the only official and authorised distributor to register for the Aitana Tour cyclosportive, so under no circumstances is it recommended to register or purchase bibs through other platforms.
The Organization of Aitana Tour will not be responsible for the reliability, veracity and/or suitability of the registrations made to the cycling march through third parties, nor assumes any obligation regarding the availability of places and/or price.
The maximum number of participants is 1200.
The Club (the Organisation) does not guarantee the recognition of any rights relating to the guarantee, cancellation, changes and/or any other rights granted to the registered participants if the products are not official or have not been obtained through Club Deportivo Aitana Tour and/or the website https://www.aitanatour.com.
If you have contracted the cancellation option, it is possible to request a refund of the registration fee. The deadline for requesting a refund is 5 May 2025 at 23:59h, it being understood that once the aforementioned date has passed, it is not possible to return any amount paid. The registration fee will be refunded through the same means of payment used for the registration, within 30 days from the date of the request. The amount to be returned will be reduced by the administrative costs of management and possible bank commissions.
HOW TO ORDER A PRODUCT OR SERVICE
The website user will be able to browse the web store and fill the shopping cart without having to be registered. Only to finalize the purchase it will be essential that you provide certain mandatory data to access the shipping details of the order.
To find the article you are looking for, you can browse all sections of our website. By clicking on any of the sections you will find a great variety of items, the description, available sizes and their corresponding price. If you are looking for a specific item, you can find it using the search engine incorporated in the website by entering any text that refers to the product you are looking for. If you do not find what you are looking for, please contact us so that we can help you find the product.
Once you have selected the item you want, all you need to do is click on the “ADD TO CART” button. When you add a product to the shopping cart, you will automatically be able to view the status of your complete bag. At that time, you may choose to continue shopping or process your order. If you continue shopping, the shopping bag will be visible at the top right of the screen at all times. By clicking here, you will be able to view all the contents of the shopping bag and even modify it.
Once you have selected the items you wish to purchase, and provided the necessary information for shipping, you will access a form with all the information about shipping and payment options. Once a Purchase Order has been received, the Club will immediately send a confirmation of the purchase to the e-mail address indicated.
Please check the order confirmation email and verify that all information is correct. In case you notice that there is any incorrect information, please contact our customer service department by calling +34 681 977 613 or sending an e-mail to info@aitanatour.com.
CONCLUSION OF THE CONTRACT
By clicking on the “finalize purchase” button, you issue a binding declaration of intent by which you accept the conclusion of the order and are obliged to pay for it. You will then receive an acknowledgement of receipt of your order, confirming the conclusion of the contract.
PRICE
The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in Euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs.
The applicable VAT rate shall be that which is legally in force at any given time depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories.
The customer will be able to download the invoice of the purchases made by accessing the order history with the user’s password. However, the customer may request at any time that a copy of the corresponding invoice be sent to him by telematic means or on paper, as he chooses.
Deliveries to destinations outside the European Union may incur additional charges and may be subject to taxes and duties, in particular customs and import value added taxes. The totality of the expenses originated by the extra-community destination will be assumed by the buyer.
PAYMENT METHODS
The form of payment of the purchases will be selected during the purchase process and the payment, according to the chosen form, will be made at the end of the purchase process and will be an indispensable condition for the formalization of the purchase.
The following forms of payment are accepted:
- Credit or debit card: the user must provide the cardholder’s name, card number, expiration date and CVV. All information will be processed through Redsys POS systems.
SHIPPING AND DELIVERY TIMES
The products offered on the website will only be shipped to Spain and Europe.
All products offered on the website are in stock (except for stock-outs, products on order or reservation, inscriptions or exceptional cases), which allows us to process orders for delivery within 3 to 5 days. Products whose deliveries require different delivery times shall reflect this particularity in their description. The product will only be shipped once payment has been received.
Orders received on Fridays or holidays will be shipped the next business day. If for any reason there is a delay in shipment, we will inform you of the estimated delivery time.
If the order is finally returned by the courier agency due to the impossibility of contacting the customer, the customer will be responsible for the cost of the new shipment.
SHIPPING COSTS
The following shipping costs apply regardless of the number of items:
4.95€ + VAT for shipments to Spain.
15€ + VAT for orders to the rest of Europe.
However, shipping costs will be specified at the time of purchase.
RISK TRANSFER
The risk of loss or deterioration of the goods shall pass to the consumer when he or a third party indicated by him, other than the carrier, has acquired material possession of the goods. However, in the event that you are the one who orders the transport of the goods or the carrier chosen is not among those proposed by the entrepreneur, the risk shall pass to the consumer and user with the delivery of the goods to the carrier, without prejudice to your rights against the latter.
It is important that you inspect the package at the time of delivery. If you detect that the package is in bad condition, complain about the problem to the shipping agency and contact us by e-mail at info@aitanatour.com.
RIGHT OF WITHDRAWAL
Description of the right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods. In the event that you have purchased several products and the shipment has been split the right of withdrawal will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise your right of withdrawal, you must notify us by means of an unequivocal statement of your decision to withdraw from the contract to Plaza de España, 11, 03510, Callosa d’en Sarrià, ALICANTE (e.g. by sending a letter by post), by telephone or by e-mail to info@aitanatour.com with the subject line <Withdrawal of order>. To do so, you may use the following model withdrawal form, although its use is not mandatory.
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.
Consequences of withdrawal
In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any charges as a result of the reimbursement.
You must return or deliver the goods directly to us at Plaza de España, 11, 03510, Callosa d’en Sarrià, Alicante, without undue delay and, in any event, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods. This cost will depend on the type of product, its volume and weight, as well as the company chosen.
It is essential that the products to be returned are in perfect condition, with all accessories and original packaging. If there is any gift per purchase in the order, it must be returned in order to accept the withdrawal.
You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts relating to:
- The supply of goods made to the specifications of the consumer and user or clearly personalized.
- The supply of goods that may deteriorate or expire rapidly.
- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
- The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The right of withdrawal will not be accepted when the item to be returned is not exactly the one purchased, unless it has been sent by mistake a different product than the one purchased, has been unsealed after delivery, is not in perfect condition or has been opened or used, except when the purchased product has some kind of defect or defect.
BROKEN, DEFECTIVE OR WRONG PRODUCTS
If during the delivery of an order you detect that the packaging has been tampered with or damaged, you must note the reason and the customer’s signature on the carrier’s delivery note.
If you receive a product with a manufacturing defect, tare or incorrect product, you have 7 days from the reception of the order to return it, provided that you inform us within 48 hours from the reception of the order through our email info@aitanatour.com
It is essential that you send us a high resolution photo of the broken, defective or wrong item and keep the item in order to process the return, as well as a photo of the original packaging, which you should also keep. We will indicate you the procedure to follow in order to proceed with the return. Likewise, and as in the preceding paragraph regarding the withdrawal, the goods received must be in their original packaging, in perfect condition, and with a copy of the purchase.
If there is a gift for purchase in the order, it must be returned in order to accept the return.
Once the goods have been received and after checking the condition of the same, the corresponding amount will be credited by the means of payment used in the order.
WARRANTIES
All products offered on the website have the legal guarantee of conformity of 2 years in accordance with the conditions established in the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
CUSTOMER SERVICE
Our customer service department is at your disposal to deal with any possible complaint. You can contact us by phone +34 681 977 613, at the postal address Plaza de España, 11, 03510, Callosa d’en Sarrià, (ALICANTE). You can also contact us by e-mail at info@aitanatour.com.
RESERVATION OF TITLE
Ownership of the product will be transferred upon full payment of the price.
EVENTS BEYOND OUR CONTROL
We shall not be liable for any failure or delay in the performance of any of the obligations assumed, when such failure or delay is due to events caused by force majeure.
Force majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It shall be understood that the obligations shall be suspended during the period in which the force majeure continues, and we shall have an extension of time to fulfill such obligations for a period of time equal to the duration of the force majeure.
We will use all reasonable efforts to bring the force majeure event to an end or to find a solution that will allow us to fulfill our obligations despite the force majeure event.
INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights on the materials or contents provided as part of the website belong at all times to us or to those who have licensed their use to us. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or deleterious programs or materials.
You will not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database connected to our website.
You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any such breach to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or deleterious programs or materials that may affect your computer equipment, computer equipment, data or materials on account of your use of this website or your downloading of any content from or redirected to this website.
LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and materials from third parties, such links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from its use.
WRITTEN COMMUNICATIONS
Applicable law requires that some of the information or communications we send you be in writing, however, by using this website you agree that most of such communications with us will be electronic.
We will contact you by e-mail or provide you with information by posting notices on this website.
For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.
NOTIFICATIONS
The notifications you send us should preferably be sent through our contact form. Pursuant to the provisions of the preceding clause and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.
Notifications shall be deemed to have been received and properly made at the same time they are posted on our website, 24 hours after an e-mail has been sent, or three days after the postmark date of any letter.
WAIVER
Our failure to require your strict performance of any of your obligations under any agreement or these Terms or our failure to exercise any rights or remedies to which we may be entitled under such agreement or these Terms shall not constitute a waiver or limitation of any such rights or remedies or relieve you from any such obligations.
No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy arising under a contract or the Conditions. No waiver by us of any of these Terms or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to you through the various means of contact you provided to us.
PARTIAL NULLITY
If any of these Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.
OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify these Terms and Conditions. We will keep you informed of substantial changes made to them. These shall not be retroactive and, subject to possible exceptions depending on the specific case, shall be applicable after 10 days from the date of their publication in the corresponding notice. If you do not agree with these changes, we recommend that you do not use our website.
APPLICABLE LAW AND JURISDICTION
The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.
These General Conditions, are subject to and shall be governed in accordance with the provisions of the laws of Spain, in particular in:
- Law 7/1998, of April 13, 1998, on General Contracting Conditions,
- Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws,
- Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC,
- Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce.
The parties agree to submit to the Courts and Tribunals of the consumer’s domicile for the resolution of conflicts, renouncing any other jurisdiction.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
We welcome your comments and suggestions. Please send us such comments and suggestions, as well as any queries, complaints or claims via our contact form, telephone, postal or e-mail address indicated in Clause 2 of these Terms and Conditions.
GENERAL CONDITIONS OF CONTRACT
In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 681 977 613 or through our contact form.
Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within a maximum period of one month. Likewise, they will be registered with an identification code that we will inform you of and will allow you to follow up on them. If you as a consumer consider that your rights have been violated, you can send us your complaints through the e-mail address info@aitanatour.com in order to request an out-of-court settlement of disputes.
